The fine print,
in plain words.
Acceptance of Terms
By downloading, installing, or using MyLoo (“the App”), you agree to these Terms of Service. If you do not agree, do not use the App.
Description of Service
MyLoo is a personal digestive-health tracker. The App lets you log entries on the Bristol Stool Scale (manually or via AI photo classification), see trends, receive personalised tips, and export reports for clinicians. MyLoo is a tracking and educational tool, not a medical device, and does not provide medical advice, diagnosis, or treatment.
Account
You must create an account to use the App. You can sign up with email and password or with Sign in with Apple. You are responsible for keeping your credentials confidential and for all activity under your account.
Free and Premium plans
- Free: manual logging on the Bristol Scale, color, symptoms, notes, calendar history, basic AI tips. Always free, no time limit.
- Premium: AI photo scans, AI photo insights (volume, texture, hidden patterns), more personalised AI tips. Available as a monthly or annual subscription.
Subscription prices are shown in the App at the moment of purchase, in your local currency, sourced from the App Store. Subscriptions are billed through your Apple ID. They auto-renew at the end of each period unless cancelled at least 24 hours before the renewal date. You can manage or cancel your subscription any time in Apple ID → Subscriptions.
Free trials
If a free trial is offered, the trial duration and the price charged after the trial are shown on the paywall before you confirm purchase. If you do not cancel before the trial ends, the subscription begins automatically at the displayed price.
Cancellation and refunds
You can cancel any time in Apple ID → Subscriptions. After cancellation, you keep premium access until the end of the current billing period. Refunds are handled by Apple under their refund policy, request via reportaproblem.apple.com.
User content
You retain full ownership of all content you create in the App (entries, photos, notes). You grant us a limited license to store and process this content solely to provide the App's services to you. We do not claim ownership of your content and never use it for any other purpose.
Acceptable use
You agree not to:
- Use the App in a way that could damage, disable, or impair our servers or other users.
- Attempt to bypass the IAP system or use the App on jailbroken or rooted devices in a way that circumvents subscription billing.
- Reverse-engineer, decompile, or extract source code from the App.
- Use the App for purposes other than personal digestive-health tracking.
Health disclaimer
MyLoo provides general information about gut health based on the Bristol Stool Scale and published frameworks (NICE, Rome IV, Monash low-FODMAP). It does not provide diagnosis, treatment, prescription, or medical advice. Always consult a qualified healthcare professional for medical concerns. Do not delay or disregard medical care because of information from this App.
Intellectual property
All trademarks, logos, designs, code, and content of the App are owned by MyLoo or its licensors. You receive a limited, non-transferable, revocable license to use the App for personal, non-commercial purposes.
Termination
You may terminate by deleting your account in the App (Settings → Account → Delete account). We may suspend or terminate access in case of breach of these Terms or fraudulent activity. On termination, your data is removed within 30 days as described in the Privacy Policy.
Limitation of liability
To the maximum extent permitted by law, MyLoo and its operators are not liable for indirect, incidental, special, or consequential damages arising from use of the App. The App is provided “as is” without warranty of any kind.
Governing law
These Terms are governed by Swiss law. Place of jurisdiction for disputes is the operator's seat, subject to mandatory consumer-protection rules of your country of residence.
Changes
We may update these Terms. Significant changes will be communicated via in-app notification or email. Continued use after changes constitutes acceptance.
Contact
Questions about these Terms: support@myloo.org