We answer
every email.

Contact

The fastest way to reach us is email. support@myloo.org. Please write in English, German, French, Italian, or Spanish, whichever you prefer.

When you write, it helps if you include your iPhone model, your iOS version, and the MyLoo version shown at the bottom of Settings. It saves us a back-and-forth.

Logging entries

Manual entry: tap the + button on Today or Calendar and pick a Bristol type and color. Symptoms, blood, mucus, duration and notes are all optional.

Photo entry (Premium): tap the camera button. The preview stays blurred while you frame, so you do not have to look at it. The sharp photo is sent to our AI once, classified, and never stored on our servers. The photo itself only lives on your device.

Logging a past day:open the Calendar tab, then long press the day in the grid. The logger opens pre-dated to that day. A regular tap opens the day's details instead.

Friends

Friends see only your nickname, your chosen MyLoo avatar, your current streak, and how many entries you logged this week. They never see your Bristol types, symptoms, notes, or photos. Ever.

To add a friend: Settings → Friends → either show your QR code so they can scan it, or tap “Scan a code” to add them. Friend requests require both sides to accept.

To remove a friend: open Settings → Friends, long press their card, and confirm. They are removed from your view and you from theirs, both sides at once.

Streaks

A streak counts the consecutive days you logged at least one entry. It pauses on a day with no entry (which is normal for digestion) and only resets to zero after a full week without a log. There is no gamification, no fire emoji, no “you lost your streak” guilt.

Doctor PDF export

The PDF export is exclusive to Medical mode. To switch: Settings → Profile → Tracking mode → Medical. Then the export is available in Settings → Data and in the Insights tab under Clinical.

The PDF contains your entries, Bristol distribution, and trends. Photos are never included. The file opens in the iOS share sheet, so you can send it by email, save it to Files, or print it directly.

Premium

Premium unlocks AI photo classification, full insights, the Friends-avatar glow color, and removes the limit on AI scans. Subscribe via Settings → Subscription. Billing runs through your Apple ID, you can cancel anytime in iOS Settings → Apple ID → Subscriptions.

If you previously bought Premium and the app says otherwise, tap “Restore purchases” in Settings → Subscription. If that does not help, email us.

Privacy and data

MyLoo treats your entries as Article 9 health data under GDPR. We never sell or share data. Photos stay on your device, AI calls are ephemeral. Full details: Privacy policy.

To delete your account and all server-side data: Delete account.

Something is broken

If the app crashes, freezes, or behaves unexpectedly, write to support@myloo.org with the subject “Bug report”. Include what you tapped right before it happened. We read every report.

You can also send feedback from inside the app: Settings → Send feedback or Settings → Report a bug.